Melbet Privacy Policy: How We Handle Your Personal Data
This policy explains which personal data we collect when you use the Melbet website and apps, why we need it and what you can ask us to do with it. By registering, you confirm that you have read this policy. If you do not agree with it, please do not create an account.
What data we collect
When you register, we collect your country, currency, phone number or e-mail address and a password. If you use one-click registration, we save the data that the form needs and create an account ID.
In your profile you may fill in your first and last name, date of birth, place of birth, document type and number, issue date, region, city and registered address. For players in Sri Lanka the document type is the National ID card.
We also record technical data: IP address, device type, browser, operating system, language and the pages you visit. For payments, we record the method, the amount, the date and the payment details you give us. Messages you send to customer support are stored too.
Why we use it
We use your data to open and run your account, to process deposits and withdrawals, to check your age and identity, to apply bonus rules, to answer support requests and to prevent fraud, duplicate accounts and money laundering. We also use technical data to keep the service stable and to understand which sections players use. We send marketing messages only if you agreed to receive them, and you can stop them at any time.
Who receives your data
We share data only when it is needed to provide the service: with payment providers that handle your transactions, with identity and fraud checking services, with hosting and analytics providers, and with authorities when the law requires it. These parties may use the data only for the task we gave them. We do not sell your personal data.
How long we keep it and how we protect it
We keep account and payment records while your account is active and for the period that the rules on record keeping and anti-money laundering require after it is closed. After that, the data is deleted or anonymised.
Access to personal data is limited to staff who need it. On your side, the account has a password, phone binding and two-factor protection with an authenticator app, and the Security section shows recent sessions with a button to end them all. Report suspected unauthorised access at once to security@melbet.com.
Your rights
You may ask us to show the data we hold about you, to correct it, to delete it or to restrict how it is used. You can also withdraw consent to marketing. Some data cannot be deleted while we are obliged to keep it, for example payment and verification records. To make a request, write to info-si@melbet.com from the e-mail linked to your account, and we may ask you to confirm your identity first.
Cookies are described separately in the Cookies Policy.
Changes to this policy
We update this policy when our processes or the law change. The current version is published on this page, and continued use of the service after an update means you accept it.