Melbet Terms and Conditions for Players in Sri Lanka
These terms and conditions set the rules between Melbet and the player who uses this website and its mobile apps. We ask you to read them before you register. When you press REGISTER, you confirm that you have read these terms and the Privacy Policy, and that you are of legal age. Online gambling in Sri Lanka is regulated by the Gambling Regulatory Authority. Check the laws that apply to you before playing.
Who can open a Melbet account
A player is an individual aged 18 or over. Underage persons may not register, deposit or place bets, and we close such accounts when we find them.
Each person may hold one account. Accounts opened by relatives, at the same address or from the same device or IP address are treated as linked, so a promotion is given once per family, address, IP address and device. Duplicate accounts are not allowed, and we may block them together with any winnings that came from them.
New accounts are opened in LKR by default. You may add a second account in another currency from your profile. Give true data when you register and keep your phone number and e-mail up to date. Changing the e-mail on an account goes through customer support.
The service is not offered in every country, and the list of restricted countries can change. You are responsible for checking that you may use the service where you live.
Deposits, withdrawals and identity checks
Deposits are credited to your account balance in the currency of that account. Limits for each payment method are shown in the cashier before you confirm a payment. Withdrawal requests are accepted around the clock and are processed to the same payment details that were used to deposit. Before a withdrawal, the deposit has to be wagered at least once with odds of 1.10 or higher.
We may ask for identity documents before a payment is released. What we ask for and why is described in the KYC and AML Policy. If you do not provide the documents, we may hold the withdrawal until you do.
Do not share your login, password or confirmation codes with anyone. Actions made from your account are treated as made by you.
Bonuses and promotions
Only one bonus can be active at a time. Each offer has its own page with the deposit minimum, wagering requirement, time limit and the games that count, and those conditions apply to that offer. A bonus is chosen at registration or in the profile before the deposit is made. Table games, baccarat, roulette, blackjack, keno, scratch cards, bingo and poker do not count towards wagering unless the offer says so.
Phone number activation and a filled profile are needed for most offers. If you do not want a bonus, choose the option to reject bonuses at registration or in your profile.
Prohibited actions and complaints
The following are not allowed: opening several accounts, using the account on behalf of another person, using software or schemes that give an unfair edge, arranging bets with other players, and paying with money that does not belong to you. If we find such actions, we may cancel bets and bonuses, suspend the account and withhold winnings.
If you disagree with how a bet was settled, send a claim to customer support within 10 days of the event. Claims made later are not reviewed. Write to info-si@melbet.com or use the online chat, and include your account number and the bet details.
Changes to these terms
We may update these terms when rules, payment methods or products change. The current version is always the one on this page, and using the service after an update means you accept it. If you do not agree with the changes, stop using the service and contact support to close the account.